POSITION SUMMARY 

The IT/GIS Technician oversees the organization’s technology and geographic information systems operations, ensuring efficient, secure, and coordinated use of IT and GIS resources. This position serves as the primary liaison between internal departments and external IT and GIS vendors, managing system maintenance, troubleshooting, and technology-related projects. The technician ensures that all systems operate effectively, securely, and in support of the organization’s strategic goals.

ESSENTIAL FUNCTIONS 

The following duties are normal for this position.  However, they are not to be construed as exclusive or all–inclusive.  To perform this job successfully, an individual must be able to perform each duty satisfactorily.  Other duties may also be required or assigned.

Information Technology (IT)

• Coordinate with external IT vendors to maintain and support hardware, software, servers, and network infrastructure.
• Oversee user support requests, ensuring timely resolution of issues through vendor or internal coordination.
• Manage user accounts, permissions, and cybersecurity protocols.
• Assist with system upgrades, installations, and technology rollouts in partnership with vendors.
• Monitor system performance and ensure compliance with data backup, recovery, and cybersecurity best practices.
• Maintain IT documentation, asset inventories, and service contracts.
• Evaluate technology needs and recommend cost-effective solutions.
• Train staff on IT software and equipment

Geographic Information Systems (GIS)

• Serve as the primary point of contact with GIS consultants and software providers.
• Manage GIS data development, updates, and maintenance in collaboration with vendors and departments.
• Create, maintain, and share maps, layers, and spatial data to support all city needs including: administration, planning, public works, utilities, parks, and police data.
• Ensure accuracy, consistency, and integration of GIS data across systems.
• Support field data collection efforts and mobile GIS tools.
• Coordinate GIS software licensing, maintenance, and training opportunities for staff.
• Present information to the Board of Aldermen and senior management.

REQUIRED JOB COMPETENCIES

1. Strong understanding of computer hardware, software, and networking systems.
2. Working knowledge of cybersecurity principles, data protection practices, and backup/recovery systems.
3. Proficiency in GIS software (ArcGIS, ArcGIS Online, or similar platforms).
4. Ability to design, update, and maintain geospatial databases and mapping applications.
5. Experience integrating GIS data with other enterprise systems.
6. Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical issues.
7. Ability to manage multiple projects with competing deadlines.
8. Skilled in coordinating with external vendors, contractors, and consultants.
9. Capable of evaluating vendor performance and ensuring service delivery meets organizational needs.
10. Budget awareness and ability to provide input on technology planning and procurement.
11. Excellent written and verbal communication skills.
12. Ability to translate complex technical information into user-friendly language for non-technical staff.
13. Strong customer-service orientation and ability to provide effective end-user support.
14. Collaborative mindset with the ability to work across departments and build positive relationships.
15. Strong attention to detail, record-keeping, and documentation practices.
16. Ability to develop and maintain technology and GIS policies, procedures, and standards.
17. Commitment to data accuracy, confidentiality, and professional integrity.
18. Initiative and ability to work independently with minimal supervision.
19. Willingness to stay current with emerging technologies, GIS advancements, and cybersecurity trends.
20. Ability to adapt quickly to changing systems, priorities, and organizational needs.
21. Skill in adapting readily and quickly to the changing dynamics of the workplace in terms of goals and objectives, technical changes and changing professional requirements;
22. Establish and maintain appropriate professional working relationships with internal and external customers, ensuring adequate listening and problem-solving skills are used as necessary
23. Skill in handling multiple projects at one time
24. Ability to be a self-starter and decision maker; politically astute and a team player
25. Demonstrate excellent communication skills (oral and written)
26. Understand and apply required general safety policies and
27. Ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
28. Ability to clearly communicate thoughts and ideas to any audience.
29. Ability to perform addition, subtraction, multiplication, and division. May include counting, recording of counts, and basic measuring.
30. Ability to carry out instructions furnished in written, oral, or diagrammatic form. Involves semi-routine standardized work with some latitude for independent judgment concerning choices of action.
31. Ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria..
32. Knowledge of the operation of standard office equipment and software.
33. Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
34. Ability to communicate clearly, concisely, and effectively in English with staff, administration, and the public in both written and verbal form.
35. Ability to define problems, exercise sound judgment, and address a variety of situations.
36. Ability to think quickly, maintain self-control, and adapt to stressful situations.
37. Ability to maintain professionalism at all times.
38. Ability to maintain confidentiality.
39. Ability to maintain discretion regarding business-related files, reports, and conversations, within the provisions of open records laws and other applicable State and Federal statutes and regulations.
40. Ability to establish and maintain effective working relationships with others.
41. Ability to work the allocated hours of the position.

PHYSICAL AND WORK ENVIRONMENT

The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law. Employees needing reasonable accommodation should discuss the request with the employee’s supervisor.

• Work is conducted in an office setting (e.g., business office, light traffic) and in the field. 
• Frequent use of computers, phones, and general office equipment.
• Periodic travel between facilities, job sites, or vendor locations may be required.
• Occasional fieldwork for equipment installation or data collection.
• Physical requirements include the ability to: Sit or stand for extended periods. Lift, carry, push, or pull computer equipment and peripherals up to 50 pounds. Bend, stoop, crouch, kneel, reach, and handle tools or equipment as needed for installation or troubleshooting. Work in confined spaces (e.g., server rooms or under desks) as necessary.
• May require occasional evening or weekend work for system upgrades, maintenance, or emergency response.
• Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
• Hearing is required to perceive information at normal spoken word levels.
• Work requires preparing and analyzing written or computer data and observing general surroundings and activities.

Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change