Citizen Satisfaction Survey

Direction Finder Survey

The FY2026 Budget included funds for ETC Institute, a national leader in resident survey administration and data analysis, to conduct a citizen satisfaction survey. The survey was administered between the months of November and December 2025. More than 300 households across Smithville participated in this survey.  This survey was previously conducted in 2018 and 2021. While most areas in 2025 reflected a slight decline in satisfaction compared to 2021, scores generally remained above 2018 levels. Overall, the 2025 results aligned with regional and national trends, indicating the City remains in a strong comparative position. 

Compared to 2019 results, residents gave the City much higher satisfaction ratings for City services. These results reflect the progress made in implementing the goals identified in the Community Strategic Planning and Visioning Process, the Comprehensive Plan Update, and the Parks and Recreation Master Planning process.   

ETC Institute presented the survey findings at the Board of Aldermen Work session on February 24, 2026. See the complete report.